FLASH VAPE Delivery Info

🛑 Temporary Notice — US Order (Sept. 26)

Canada Post has gone on strike again, marking the second strike this year. As a result, shipments to the United States will experience temporary disruptions and delays.

For domestic shipments within Canada, we will temporarily use UPS and Purolator to ensure timely delivery.

Thank you for choosing Flash Vape. To ensure transparency regarding shipping and related fees, please note: product prices do not include any customs duties or taxes. According to our policy, all customs duties and related charges are the responsibility of the customer.

🛑 Temporary Notice — US Order (Sept. 22)

Thank you for choosing Flash Vape . To ensure transparency and compliance with shipping and customs clearance procedures, we provide the following: Please note that product prices do not include any duties or taxes . According to our policy, all duties and taxes are the sole responsibility of the customer.

1. Canada Post (Zonos system) pays customs duties

• Canada Post has now officially launched the Zonos Duty & Tax system , which can calculate tariffs in advance before shipping.

• If you choose Canada Post/USPS as your shipping method, we will:

  1. Generate tariff estimates through the Zonos system.

  2. This duty amount will be charged to you before shipment.

  3. After receiving the official customs bill, we will pay the customs duties on your behalf.

• We will publicly display the tariff items and amounts calculated by the Zonos system to you to ensure full transparency.

• The tariff under this method is calculated according to the Postal rate .

📎 Refer to the official description:
👉 Canada Post – US Customs Clearance and Tariff Update (Zonos System)

2. UPS clears customs on its own

• If you wish to handle customs duties yourself, we can ship using UPS .

• The tariff under this method is calculated according to the Commercial rate .

• UPS will contact you directly (by phone or email) to request that you complete customs clearance and pay duties.

• ⚠️ Please be sure to check UPS notifications to avoid customs clearance delays.

Special Reminder: Some customers have recently reported that UPS has returned packages despite collecting customs duties . If you receive a customs duty payment reminder from UPS, please do not pay immediately . Please contact us first and we will assist you in resolving the issue as quickly as possible.

3. Postal and Commercial tariff comparison

The following example compares tariff calculations for Postal (Canada Post/USPS) and Commercial (UPS) shipping methods to help you understand the differences between shipping methods:

4. Compliance with US tariff codes

• The tariff codes we declare are in accordance with the classification standards of the U.S. Tariff Schedule (HTS) .

• Customers can verify this through the official website of the U.S. International Trade Commission:
  👉 https://hts.usitc.gov/

5. Summary – Your Options

• Canada Post/Zonos (Postal Rates): Customs duties are calculated and collected transparently before shipment, and we pay customs fees on your behalf, making the process hassle-free.

• UPS (Commercial Rate): You handle customs and tax payments directly with UPS, giving you more control but handling the process yourself.

If you encounter any problems during customs clearance or duty payment, please contact us immediately and we will support you as soon as possible to ensure your package is delivered smoothly.

 

🛑 Temporary Notice — US Order (Sept.08)

Due to the recent tariff increase by the United States, all courier companies (UPS, FedEx, DHL, etc.) are required to collect duties and taxes before delivery .

📧 To ensure smooth customs clearance, please be sure to fill in a valid email address and phone number so that UPS can contact you to complete customs clearance matters. Incorrect contact information will result in delays or delivery failures.

🔎 Important Note:

• UPS charges customs duties upon delivery (payable by the recipient upon receipt/before customs clearance). Customers must contact UPS and pay duties and taxes as required . We cannot pay or process customs duties on your behalf.

• If the package has been sent and the customer refuses to pay the customs duties/refuses to accept the package and applies to cancel the order , we will deduct the outbound/return freight from the refund (including the original shipping fee and the return shipping fee, a total of 2 express delivery fees) .

• Flash Vape does not assume any responsibility for delivery failure due to incorrect customer delivery address or invalid contact information .

• Currently, the Canada Post (USPS) system has not yet completed the tariff collection upgrade . US routes are temporarily unavailable for delivery via Canada Post (USPS) until further notice.

• During the tariff period, the threshold for free shipping to the United States is reduced to 99 Canadian dollars (before tax) . If the product is returned due to refusal or non-cooperation with customs clearance , the refund will be processed after deducting the shipping fee .

 

 

Thank you for choosing FLASH VAPE. To ensure your shopping experience is smooth and enjoyable, here are the details of our shipping policy, including free shipping thresholds, shipping times, and uncontrollable factors that may affect shipping.

All orders are processed between 9:00 AM and 5:00 PM Monday through Friday, and between 1:00 PM and 5:00 PM on weekends (Toronto time) . Holiday information will be updated on this website in advance. Same-city delivery is now available seven days a week in the GTA.

Express orders are processed and shipped on weekends. However, carriers only pick up packages on weekdays, excluding holidays. Benefit logistics updates are only updated after the carrier picks up the package on a weekday. Purolator generally picks up packages at 1:00 PM on weekdays, Canada Post picks up packages at 3:30 PM on weekdays, and UPS generally delivers to our transshipment warehouse at 4:00 PM Monday through Wednesday, non-holiday periods. Orders placed after these pickup times will be picked up the next business day.

For example:

Li Lei placed an order at 10:00 AM on a non-holiday Monday, so his package was picked up by Purolator or Canada Post on Monday afternoon. Han Meimei placed an order at 4:00 PM on a non-holiday, so her package will be picked up and updated the next day.

Li Leimei then made a second mistake, placing an order at 10 a.m. on Monday, the long weekend, but because it was a holiday, his package was picked up on Tuesday, a working day. Han Meimei followed suit, placing an order at 4 p.m. on Monday, the long weekend, but because it was a holiday, her package was also picked up on Tuesday.

Because we are located in Toronto, we are calculated according to Toronto time, which is earlier than our friends in the west.

 

Local delivery

• GTA Region :

  • Free shipping on orders over $79 ; $6 shipping fee applies for orders under $79 .
  • Delivery areas include: Toronto, Markham, Scarborough, Vaughan, North York, Etobicoke, Newmarket, Aurora, Richmond Hill, Mississauga, and Oakville.
  • Delivery time :
    • Cut-off time on weekdays: 4:00 pm.
    • Unless there are special weather conditions, we will try our best to ensure delivery on the same day.

 

• Whitchurch-Stouffville/Pickering/Ajax:
  1. Normal delivery seven days a week, cut-off time is 4 pm, and delivery is between 6-11:30 pm on the same day.

 

• Kitchener/Guelph/Waterloo:
  1. Orders are closed at 4pm every Wednesday and Saturday, and delivery is between 7:00pm and 11:00pm.
  2. Orders are closed at 11:30am on Monday/Tuesday/Thursday/Friday and will be delivered the same evening.
  3. No delivery on Sundays and holidays.

 

• Milton/Oshawa:
  1. Orders are closed at 11:30am from Monday to Friday and will be delivered the same evening.
  2. No delivery on weekends/holidays.

 

• Hamilton / Burlington:
  1. Every Tuesday/Thursday/Saturday: Order cut-off time is 4pm, and delivery will be made on the same evening.
  2. Every Monday/Wednesday/Friday: Orders will be accepted at 11:30 am and delivered on the same evening.
  3. No delivery on Sundays/holidays.

 

• Brampton :
  1. Every Monday/Friday: Cut-off order at 4pm, delivery on the same evening
  2. Every Tuesday/Wednesday/Thursday: Orders will be closed at 11:30 am and delivered on the same evening. No delivery on weekends/holidays.

 

• Montreal
  1. Free shipping for orders over $89; $8 shipping fee for orders under $89.
  2. Delivery time:
  The order is closed at 11:30 am on weekdays, the goods are loaded and shipped at 12:00 noon, and delivered on the next business day.
  Orders placed after 11:30am on weekdays will be postponed one business day.
  No delivery on statutory holidays and weekends.
  The impact of the delivery company may cause delays in next-day delivery.

 

• Quebec City:
  1. Free shipping for orders over $99; $10 shipping fee for orders under $99.
  2. Delivery time:
  The order is closed at 11:30 am on weekdays, the goods are loaded and shipped at 12:00 noon, and delivered on the next business day.
  Orders placed after 11:30am on weekdays will be postponed one business day.
  No delivery on statutory holidays and weekends.
  The impact of the delivery company may cause delays in next-day delivery.

 

Special Notes

• Local deliveries are usually made in the evenings, so please avoid using an office address. If a delivery is unsuccessful due to an office address, the customer will be responsible for the additional delivery costs. For office delivery, please leave a note on your order requesting delivery between 10:00 AM and 5:00 PM the next day .
• Delivery in the GTA area is not affected by statutory holidays, but in the Montreal area, delivery is not allowed on holidays due to the delivery company's policy.
• If the customer provides an incorrect address, resulting in a delivery failure, we will not be held responsible . The customer will be required to pay additional shipping costs for the second delivery.
• To provide the best shopping experience, if your address is within our local delivery range, we will default to local delivery . If you prefer mail delivery , please select "Mail Delivery" during checkout or indicate this in the order notes. If you prefer to receive your order as quickly as possible, please select local delivery .
• If you're not home at the time of delivery, you can contact the courier and request that the package be left in a safe location of your choice. The courier will place the package, take a photo, and send it to you via email or text message. Once the photo is confirmed to have been sent, the delivery is considered complete .
• If a package is lost after delivery is confirmed (e.g., due to being away from home for an extended period or leaving it in an inappropriate location), it will be considered stolen . In this case, we recommend that you check your own CCTV or request surveillance footage from the property management and report the incident to the police.
• If you have travel plans or are currently traveling, we recommend that you place your order in advance. You can contact us to inquire about delivery times. We will arrange the appropriate courier based on your delivery needs and your expected return time , or you can indicate your desired delivery date in your order.

 

Greater Toronto Area (GTA)

Fleet Now : Pick up at 4pm and deliver between 5pm and 10pm , available seven days a week .

Flash Bird : Pickup starts at 11:30 AM and delivers to the GTA and nearby areas that afternoon or evening . Please note: Deliveries to office buildings are not guaranteed to arrive before the end of business hours . Service is only available Monday through Friday .

Montreal & Quebec City

• Flash Bird provides same-city delivery from Monday to Friday .

• If you are not at home or it is inconvenient for you to sign for the goods, you can indicate this in the order notes and choose to have the goods shipped by mail instead .

 

Self-collection service

We provide self-pickup service , customers are welcome to pick up the items at our door!

• Pickup time : 9:00 am to 5:00 pm on weekdays.
• Pickup location : Please contact us for the detailed address and to arrange a pickup time.

Not only can you pick up your items, but you are also welcome to come and play and communicate with us. We look forward to seeing you!

Mailing Service

• Canada :

1. Ontario: Free shipping on orders over $79
2. QC: Free shipping on orders over $89
3. BC / AB / SK / MB / PE / NB / NS: Free shipping on orders over $99
4. NU / NT / YT / NL: Free shipping on orders over $200

• International (Global) : 1. Generally use postal mail
  2. UPS/DHL delivery may cause customs clearance issues. Please pay attention to customs notifications such as phone calls and emails when placing orders.
  3. Do not support mail shipments to illegal areas (such as areas where the import of e-cigarettes is explicitly prohibited)

• China: Please click here for details

• Mailing Options :

  • During the Canada Post strike, Purolator or UPS will be used for delivery depending on the available delivery areas.
  • During the Canada Post strike, no mail is delivered to PO Box addresses.

 

Shipping time

Shipping time starts from the date you receive the shipping confirmation email. Please note that the actual arrival time may be delayed due to the following uncontrollable factors:

1. Weather Conditions : Extreme weather conditions (e.g., snowstorms, floods, hurricanes) may cause shipping delays.
2. Holiday and Peak Seasons : Shipping and handling times may increase during holidays and peak sales periods.
3. Strikes and labor disputes : Strikes or other labor disputes at courier service providers may affect the normal delivery of packages.
4. Traffic problems : Traffic accidents or severe traffic jams may cause package delays.
5. Customs Review : International orders may require additional time for customs review and processing.
6. Public health events : outbreaks such as epidemics may result in restricted transportation services in specific areas.
7. Regional Conflict : Regional conflicts or political instability may affect postal services in certain countries or regions.

Disclaimer

Please note that we are not responsible for shipping delays caused by the following circumstances:

• The courier address provided by the recipient is inaccurate or incomplete.
• The recipient's residential complex (e.g., apartment, high-rise building) does not provide a unit number or house number.
• A package was sent on Friday but was not collected by the local postal system on the same day.

Important Note : FLASH VAPE uses third-party logistics companies (such as Canada Post and UPS) to deliver your orders. Once your package is delivered, the logistics company will be responsible for delivery. FLASH VAPE is not responsible for any delays, errors, or issues that may occur during delivery. However, we will do our best to assist you with contacting the logistics company to ensure smooth delivery of your package. If you live in an apartment or high-rise building, the logistics company will usually leave your package at the reception desk or receiving room. Some logistics companies may charge additional fees for delivery to your apartment door, which is the customer's responsibility.

In order to reduce delays and inconveniences during transportation, we recommend that customers carefully check and provide accurate and complete delivery address information when placing an order, and consider the impact that the above uncontrollable factors may have on the delivery time of your order.

Pickup Process

Canada Post Pickup Process (Primary Mailing Mode)

• If the delivery address is a condo :
  • Parcels are usually left at reception or in the collection room.
  • If there is no collection room, the package will be placed in a community public mailbox.
  • The condo address must include the unit number, otherwise the package may be returned and the merchant is not responsible for this.
• If the delivery address is House :
  • The delivery person may leave the package at your door or in your mailbox.
  • Sometimes a pickup notice will be left and the recipient needs to go to a nearby station to collect it.
  • If there is a public mailbox in the community, the package may be placed there and the recipient needs to pick it up by themselves. (It is possible that the courier will put the key for the shared mailbox in the personal mailbox. The recipient needs to take the key from the personal mailbox and go to the shared mailbox to pick up the package)
  • If the recipient cannot be contacted, the package may be left at a nearby partner station.

Note : If a package remains uncollected at a partner station or pickup point for an extended period of time, it may be returned, for which the merchant is not responsible.

UPS Pickup Process

• If the delivery address is a condo :
  • Parcels will usually be left at reception or in the collection room.
  • The condo address must include the unit number, otherwise the package may be returned and the merchant is not responsible for this.
• If the delivery address is House :
  • The delivery person may leave the package at your door or in your mailbox.
  • Sometimes a pickup notice will be left and the recipient needs to go to a nearby UPS station to pick it up.

Contact Us

If you have any questions or need assistance regarding our shipping policies, please feel free to contact us at service@cvdtech.ca . We are always committed to providing excellent customer service to ensure your shopping experience is as smooth as possible.