Thank you for choosing FLASH VAPE. To ensure your shopping experience is smooth and enjoyable, here are the details of our shipping policy, including free shipping threshold, shipping time, and uncontrollable factors that may affect shipping.
All orders are processed on working days, i.e. from 9:00 am to 5:00 pm, Monday to Friday, excluding holidays . Holiday information will be updated on the website in advance.
Local delivery
Special Notes
- Local deliveries are usually made at night, so please try to avoid filling in an office address. If delivery fails due to filling in an office address, the customer will be responsible for the additional delivery fee.
- Delivery in the GTA area is not affected by statutory holidays, but in the Montreal area, delivery is not available on holidays due to the delivery company's policy.
Self Pickup Service
We provide self-pickup service , customers are welcome to pick up the items at your door!
-
Pick-up time : 9:00 am to 5:00 pm on weekdays.
-
Pickup location : Please contact us for the detailed address and to arrange a pickup time.
Not only can you pick up your items, but you're also welcome to come play and communicate with us. We look forward to seeing you!
Mailing Service
-
International (Global) :
- Free shipping on orders over $300 ;
- Delivery charges for orders less than $300 will be calculated based on the specific address and courier company standards.
- Please note: International orders must comply with the laws and regulations of the recipient country or region. If the recipient country or region explicitly prohibits the import of e-cigarette products, we will not be able to mail them.
-
Mailing Options :
- Shipping is done via Canada Post and UPS .
- Can be mailed to PO Box address.
Shipping time
The shipping time starts from the day you receive the shipping confirmation email. Please note that the actual arrival time may be delayed due to the following uncontrollable factors:
-
Weather Conditions : Extreme weather conditions (e.g., snowstorms, floods, hurricanes) may cause shipping delays.
-
Holiday and Peak Seasons : Shipping and handling times may increase during holidays and peak sales periods.
-
Strikes and labor disputes : Strikes or other labor disputes at courier service providers may affect the normal delivery of packages.
-
Traffic problems : Traffic accidents or severe traffic jams may cause package delays.
-
Customs Review : International orders may require additional time for customs review and processing.
-
Public health events : outbreaks such as epidemics may result in restrictions on transportation services in specific areas.
-
Regional Conflicts : Regional conflicts or political instability may affect postal services in certain countries or regions.
Disclaimer
Please note that we are not responsible for shipping delays caused by the following circumstances:
- The courier address provided by the recipient is inaccurate or incomplete.
- The recipient's residential area (e.g., apartment, high-rise building) does not provide a unit number or house number.
- A package was sent out on Friday but was not collected by the local postal system on the same day.
Special reminder : FLASH VAPE uses third-party logistics companies (such as Canada Post and UPS) to deliver your order. After the package is delivered, the logistics company is responsible for delivery. FLASH VAPE is not responsible for delays, errors or problems that may occur during the delivery process, but we will do our best to assist you in contacting the logistics company to ensure that the package is delivered smoothly. If you live in an apartment or high-rise building, the logistics company usually leaves the package at the reception or receiving room. If you need to deliver to the unit door, some logistics companies may charge additional fees, and the relevant fees must be borne by the customer.
In order to reduce delays and inconveniences during transportation, we recommend that customers carefully check and provide accurate and complete delivery address information when placing an order, and consider the impact that the above uncontrollable factors may have on the delivery time of your order.
Pickup Process
Canada Post Pickup Process (Main Mailing Mode)
-
If the delivery address is a condo :
- Parcels are usually left at reception or in the collection room.
- If there is no collection room, the package will be placed in a community public mailbox.
- Condo addresses must include the unit number, otherwise the package may be returned and the merchant is not responsible for this.
-
If the delivery address is House :
- The delivery person may leave the package at your door or in your mailbox.
- Sometimes a pickup notice will be left and the recipient needs to go to a nearby station to collect it.
- If there is a public mailbox in the community, the package may be placed in it and the recipient needs to pick it up by himself. (It is possible that the courier will put the key for the shared mailbox into the personal mailbox. The recipient needs to take the key from the personal mailbox and go to the shared mailbox to pick up the package)
- If the recipient cannot be contacted, the package may be left at a nearby partner station.
Note : If a package remains uncollected at a partner station or pickup point for a long period of time, it may be returned and the merchant is not responsible for this.
UPS Pickup Process
-
If the delivery address is a condo :
- Parcels are usually left at reception or in the collection room.
- Condo addresses must include the unit number, otherwise the package may be returned and the merchant is not responsible for this.
-
If the delivery address is House :
- The delivery person may leave the package at your door or in your mailbox.
- Sometimes a pickup notice will be left and the recipient needs to go to a nearby UPS station to pick it up.
Contact Us
If you have any questions or need assistance regarding our shipping policies, please feel free to contact us at service@cvdtech.ca . We always strive to provide excellent customer service to ensure that your shopping experience is as smooth as possible.