FLASH VAPE Delivery Info

UPS / FedEx Notice: Due to duty and customs issues, all future U.S. orders will be shipped via Canada Post.

Thank you for choosing FLASH VAPE! To ensure your shopping experience is smooth and satisfying, here’s a detailed breakdown of our shipping policies—including free shipping thresholds, delivery timelines, and a few important exceptions to keep in mind.

Processing Time All orders are processed during the following hours (Toronto time):

• Weekdays (Mon–Fri): 9:00 AM – 5:00 PM
• Weekends: 1:00 PM – 5:00 PM Holiday schedules will be updated on our website in advance. We now offer same-city delivery in the GTA 7 days a week!

Weekend Orders & Courier Pickups Yes, we process and ship courier orders on weekends! But heads up: couriers only pick up on business days, not weekends or public holidays. This means your tracking updates will usually only begin once the carrier picks up your parcel on a weekday.

• Purolator picks up around 1:00 PM
• Canada Post picks up around 3:30 PM

UPS orders are delivered to our transfer warehouse around 4:00 PM on Mon–Wed (non-holidays) Orders placed after the daily pickup time will be collected the next business day.

Note: If the carrier picks up earlier than expected, we may not be able to process your order in time for same-day pickup. In that case, it will ship the next business day.

 

Local delivery

• GTA Region :

  • Free shipping on orders over $59 ; $5 shipping fee for orders under $59 .
  • Delivery areas include: Toronto, Markham, Scarborough, Vaughan, North York, Etobicoke, Newmarket, Aurora, Richmond Hill, Mississauga, Oakville.
  • Delivery time :
    • Cut-off time on weekdays: 4:00 pm.
    • Unless there are special weather conditions, we will try our best to ensure delivery on the same day.

 

• Whitchurch-Stouffville/Pickering/Ajax:
  1. Normal delivery seven days a week, cut-off time is 4pm, and delivery is between 6pm and 11:30pm on the same day.

 

• Kitchener/Guelph/Waterloo:
  1. Orders are closed at 4pm every Wednesday and Saturday, and delivery is from 7:00pm to 11:00pm.
  2. Orders are closed at 11:30am on Monday/Tuesday/Thursday/Friday and will be delivered on the same evening.
  3.No delivery on Sundays and holidays.

 

• Oshawa:
  1. Orders are closed at 11:30am from Monday to Friday and will be delivered on the same evening.
  2.No delivery on weekends/holidays.

 

• Hamilton / Burlington:
  1. Every Tuesday/Thursday/Saturday: Cut off order at 4pm and deliver on the same evening.
  2. Every Monday/Wednesday/Friday: Orders will be accepted at 11:30am and delivered on the same evening.
  3.No delivery on Sundays/holidays.

 

• Brampton :
  1. Every Monday/Friday: Cut off order at 4pm, delivered on the same evening
  2. Every Tuesday/Wednesday/Thursday: Orders are closed at 11:30 am and delivered on the same evening. No delivery on weekends/holidays.

 

• Montreal:
  1. Free shipping for orders over $79; $8 shipping fee for orders under $79.
  2. Delivery time:
  The order is closed at 11:30 am on weekdays, the goods are loaded and shipped at 12:00 noon, and delivered on the next working day.
  Orders placed after 11:30am on weekdays will be postponed one business day.
  No delivery on statutory holidays and weekends.
  The impact of the delivery company may cause delays in next-day delivery.

 

• Quebec City:
  1. Free shipping for orders over $89; $10 shipping fee for orders under $89.
  2. Delivery time:
  The order is closed at 11:30 am on weekdays, the goods are loaded and shipped at 12:00 noon, and delivered on the next working day.
  Orders placed after 11:30am on weekdays will be postponed one business day.
  No delivery on statutory holidays and weekends.
  The impact of the delivery company may cause delays in next-day delivery.

 

Special Notes

• Local deliveries are usually made at night, so please try to avoid filling in an office address. If delivery fails due to filling in an office address, the customer will be responsible for the additional delivery fee.
• Delivery in the GTA area is not affected by statutory holidays, but in the Montreal area, delivery is not available on holidays due to the delivery company's policy.

Self Pickup Service

We provide self-pickup service , customers are welcome to pick up the items at your door!

• Pick-up time : 9:00 am to 5:00 pm on weekdays.
• Pickup location : Please contact us for the detailed address and to arrange a pickup time.

Not only can you pick up your items, but you're also welcome to come play and communicate with us. We look forward to seeing you!

Mailing Service

• Canada : Free shipping for orders over $79. For orders less than $79, the shipping fee will be displayed on the order page.

• United States : Free shipping for orders over $159. For orders under $159, the shipping fee will be displayed on the order page (only UPS is available during the Canada Post strike).

• International (Global) : 1. Due to the possible strike of Canada Post, please contact us before placing an order to inquire about the detailed delivery rules.
  2. UPS/DHL delivery may cause customs clearance problems. Please pay attention to customs notifications such as phone calls and emails when placing orders.
  3. Do not support mail shipments to illegal regions (such as regions that explicitly prohibit the import of e-cigarettes)

• Mailing Options :

  • During the Canada Post strike, Purolator or UPS will be selected for delivery based on the available delivery areas.
  • During the Canada Post strike, mailing to PO Box addresses is not possible.

 

Shipping time

The shipping time starts from the day you receive the shipping confirmation email. Please note that the actual arrival time may be delayed due to the following uncontrollable factors:

1. Weather Conditions : Extreme weather conditions (e.g., snowstorms, floods, hurricanes) may cause shipping delays.
2. Holiday and Peak Seasons : Shipping and handling times may increase during holidays and peak sales periods.
3. Strikes and labor disputes : Strikes or other labor disputes at courier service providers may affect the normal delivery of packages.
4. Traffic problems : Traffic accidents or severe traffic jams may cause package delays.
5. Customs Review : International orders may require additional time for customs review and processing.
6. Public health events : outbreaks such as epidemics may result in restrictions on transportation services in specific areas.
7. Regional Conflicts : Regional conflicts or political instability may affect postal services in certain countries or regions.

Disclaimer

Please note that we are not responsible for shipping delays caused by the following circumstances:

• The courier address provided by the recipient is inaccurate or incomplete.
• The recipient's residential area (e.g., apartment, high-rise building) does not provide a unit number or house number.
• A package was sent out on Friday but was not collected by the local postal system on the same day.

Special reminder : FLASH VAPE uses third-party logistics companies (such as Canada Post and UPS) to deliver your order. After the package is delivered, the logistics company is responsible for delivery. FLASH VAPE is not responsible for delays, errors or problems that may occur during the delivery process, but we will do our best to assist you in contacting the logistics company to ensure that the package is delivered smoothly. If you live in an apartment or high-rise building, the logistics company usually leaves the package at the reception or receiving room. If you need to deliver to the unit door, some logistics companies may charge additional fees, and the relevant fees must be borne by the customer.

In order to reduce delays and inconveniences during transportation, we recommend that customers carefully check and provide accurate and complete delivery address information when placing an order, and consider the impact that the above uncontrollable factors may have on the delivery time of your order.

Pickup Process

Canada Post Pickup Process (Main Mailing Mode)

• If the delivery address is a condo :
  • Parcels are usually left at reception or in the collection room.
  • If there is no collection room, the package will be placed in a community public mailbox.
  • Condo addresses must include the unit number, otherwise the package may be returned and the merchant is not responsible for this.
• If the delivery address is House :
  • The delivery person may leave the package at your door or in your mailbox.
  • Sometimes a pickup notice will be left and the recipient needs to go to a nearby station to collect it.
  • If there is a public mailbox in the community, the package may be placed in it and the recipient needs to pick it up by himself. (It is possible that the courier will put the key for the shared mailbox into the personal mailbox. The recipient needs to take the key from the personal mailbox and go to the shared mailbox to pick up the package)
  • If the recipient cannot be contacted, the package may be left at a nearby partner station.

Note : If a package remains uncollected at a partner station or pickup point for a long period of time, it may be returned and the merchant is not responsible for this.

UPS Pickup Process

• If the delivery address is a condo :
  • Parcels are usually left at reception or in the collection room.
  • Condo addresses must include the unit number, otherwise the package may be returned and the merchant is not responsible for this.
• If the delivery address is House :
  • The delivery person may leave the package at your door or in your mailbox.
  • Sometimes a pickup notice will be left and the recipient needs to go to a nearby UPS station to pick it up.

Contact Us

If you have any questions or need assistance regarding our shipping policies, please feel free to contact us at service@cvdtech.ca . We always strive to provide excellent customer service to ensure that your shopping experience is as smooth as possible.